Terms & Conditions

1. General Overview

These general terms and conditions form the fundamental agreement between POS Arabia ("POS Arabia", "We", "Our") and its clients utilizing Point of Sale (POS) software, Kitchen Display Systems (KDS), or customized networking systems.

2. Hardware Licensing & Sales

All hardware integrations sourced from PAR, Elo, and Epson are subject to vendor-specific warranties. POS Arabia provides post-sale support models and maintenance contracts to ensure the operational efficiency of distributed POS terminals and accessories.

3. Software & Intellectual Property

Custom ERP platforms, digital loyalty software, and integration middleware developed by POS Arabia remain the property of POS Arabia unless exclusively transitioned under distinct contractual agreements. Client databases utilizing structural components are treated as confidential.

4. Support Limits and Subscriptions

Depending on SLA (Service Level Agreement) tiers, our 24/7 helpdesk may incur active subscription billing. Failures of third-party network outages or unregulated power issues negating Cloud Sync failovers fall under hardware exceptions in standard maintenance policies.

5. Revisions

POS Arabia retains the right to modify these terms without public-facing site notifications. Active commercial clients will receive material SLA updates through verified communication channels.